Last Updated: May 14, 2025
At Wells Maintenance, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or engage with our services, including electrician work, plumbing, painting, building maintenance, rope access, and more. By using our website, you agree to the practices outlined below.
1. Information We Collect
We may collect:
- Contact Information: Name, email, phone number, and address when you request a quote, book a service, or contact us.
- Service-Related Information: Details about your property or maintenance needs to provide tailored solutions.
- Website Usage Data: IP address, browser type, device info, and pages visited, collected via cookies or analytics tools to enhance our website.
- Payment Information: Billing details (e.g., credit card or bank info) are processed securely through third-party providers when you make a payment.
2. How We Collect Information
We collect data when you:
- Fill out forms on our website (e.g., contact or booking forms).
- Communicate with us via email, phone, or in person.
- Use our website, through cookies and analytics tools (you can manage cookie preferences in your browser).
- Make payments for our services.
3. How We Use Your Information
We use your data to:
- Provide and manage our services, including scheduling, quotes, and job completion.
- Respond to inquiries and provide customer support.
- Improve our website and services through usage analysis.
- Process payments securely.
- Send updates or promotional offers (with your consent, where required).
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Trusted third-party service providers (e.g., payment processors, analytics tools) who follow strict privacy standards.
- Authorities, if required by law or to protect our rights.
5. Data Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK data protection laws (e.g., GDPR), you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to data processing.
- Request data portability.
- Withdraw consent for marketing (if applicable).
Contact us at [insert contact email] to exercise these rights.
7. Data Retention
We keep your data only as long as necessary for the purposes outlined or as required by law. For example, we retain booking details for 6 years to comply with tax regulations.
8. Cookies
Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie settings in your browser or opt out via our cookie consent tool.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices, so please review their policies.
10. Changes to This Policy
We may update this policy to reflect legal or operational changes. Updates will be posted on our website with the revised date.
11. Contact Us
For questions or to exercise your rights, contact us at [insert contact email or phone number] or write to Wells Maintenance, [insert address], Tunbridge Wells.
Terms and Conditions
Last Updated: May 14, 2025
These Terms and Conditions govern your use of the Wells Maintenance website and our services, including electrician work, plumbing, painting, building maintenance, rope access, and more. By accessing our website or engaging our services, you agree to these terms.
1. Services
Wells Maintenance provides professional property maintenance services, including but not limited to electrician work, plumbing, painting, building maintenance, and rope access. We offer bespoke solutions, and no job is too small. Our advanced technicians are equipped to handle tasks at any height.
2. Booking and Payment
- Quotes are provided based on the information you supply. Additional charges may apply if the scope of work changes.
- Payments are due upon completion of services unless otherwise agreed. We accept [list payment methods, e.g., bank transfer, card].
- Late payments may incur reasonable fees or interest, in line with UK regulations.
3. Cancellations and Refunds
- You may cancel a booked service with at least 24 hours’ notice. Late cancellations may incur a fee.
- Refunds, if applicable, will be processed within 14 days, subject to our discretion and the nature of the service.
- We reserve the right to cancel or reschedule services due to unforeseen circumstances (e.g., weather, equipment issues).
4. Liability
- We perform all services with reasonable care and skill. We are not liable for damages caused by pre-existing conditions or issues beyond our control.
- Our liability for defective work is limited to repairing or re-performing the service at no extra cost, provided you notify us within 7 days of completion.
- We are not liable for indirect or consequential losses (e.g., loss of profit).
5. Customer Responsibilities
- You must provide accurate information about the job and safe access to the work area.
- Ensure the property is safe for our technicians (e.g., no hazards like loose wiring or unsafe structures).
- You are responsible for obtaining necessary permits or approvals for the work, unless we agree otherwise.
6. Intellectual Property
All content on our website (e.g., text, images, logos) is owned by Wells Maintenance or our licensors. You may not use or reproduce it without permission.
7. Website Use
- You agree to use our website lawfully and not for any harmful or unauthorized purpose.
- We are not responsible for interruptions to website access or errors in content, though we strive for accuracy.
8. Force Majeure
We are not liable for delays or failure to perform services due to events beyond our control, such as natural disasters, strikes, or supply chain issues.
9. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.
10. Changes to These Terms
We may update these terms to reflect changes in our services or legal requirements. Updates will be posted on our website with the revised date.
11. Contact Us
For questions or concerns, contact Wells Maintenance at info@wellsmaintenance
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